How Your Feedback Is Shaping a Better Experience at Bakers Family Medical Centre
At Bakers Family Medical Centre, patient feedback is at the heart of our commitment to continuous improvement. We know visiting your GP should be as smooth and stress-free as possible, and your recent feedback has highlighted two key areas for us to focus on: reducing waiting times and improving access to after-hours care.
Long Wait Times
Long waits in the waiting room can be frustrating, especially when you have a busy schedule or other commitments. We understand your time is valuable, and we’re dedicated to providing appointments as close to your scheduled time as possible. However, healthcare is unpredictable—sometimes a patient may need urgent or unexpected care, which can cause delays for others. While these situations are rare, they are essential for ensuring the safety and well-being of all our patients.
To address your concerns, we are making the following changes:
Transparent Communication: If we anticipate a significant delay, our reception team will do their best to notify you as soon as possible and keep you informed about any extended waiting times. If you have time constraints, please speak with our reception staff, and we will do our best to accommodate your needs.
Ongoing Commitment to Timeliness: While we make every effort to keep appointments on time, we appreciate your understanding when delays occur due to urgent medical needs. These moments are vital to providing high-quality, safe healthcare for everyone.
After-hours care
You also highlighted access to after-hours care. Medical needs don’t always fit neatly into business hours, and we want to ensure you have the support you need, whenever you need it.
Here’s what you need to know about after-hours care at Bakers Family Medical Centre:
Emergencies: For emergencies, call 000 immediately or go to your nearest Emergency Department.
24/7 Continuity of Care: Our practice is committed to supporting our patients around the clock. If you require medical assistance outside our normal opening hours, please contact our practice first on 07 4633 5800. Our telephone system will provide clear instructions on how to access the appropriate after-hours medical care.
Reception Support: Our reception staff are here to help. If you have any after-hours medical concerns, we encourage you to call the practice so we can ensure you receive timely and appropriate care.
Your feedback is invaluable in helping us deliver the best possible care. We appreciate your suggestions and will continue to listen, learn, and improve. If you have more ideas or concerns, please don’t hesitate to reach out
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